Refund Policy
At Hurghada Sunny Beach Tours, we understand that plans can change unexpectedly. That’s why we strive to offer flexibility and peace of mind when it comes to refunds for our tours and activities booked through our website with online payment. Please review the following refund policy:
Free Cancellation: We offer free cancellation for bookings made through our website up to [X] hours/days before the scheduled tour/activity start time. You can cancel your booking without any penalty during this period.
Refund Eligibility: If you cancel within the specified free cancellation period, you are eligible for a full refund of the booking amount. Refunds are processed to the original payment method used for the booking.
Cancellation Fees: For cancellations made after the free cancellation period has expired, a cancellation fee may apply. The amount of the cancellation fee depends on the timing of your cancellation and the specific tour/activity booked.
Force Majeure: In the event of unforeseen circumstances such as natural disasters, adverse weather conditions, or other situations beyond our control, we reserve the right to cancel tours or activities. In such cases, we will provide a full refund to affected customers.
Refund Process: To request a refund, please contact our customer support team at [contact email/phone number] with your booking details. Refunds will be processed promptly, typically within [X] business days, although processing times may vary depending on your payment provider.
No-Shows: Failure to show up for a booked tour or activity without prior cancellation may result in forfeiture of the booking amount. Please ensure to cancel your booking if you are unable to attend to avoid any penalties.
Changes to Booking: If you need to make changes to your booking, such as rescheduling or modifying the number of participants, please contact us as soon as possible. We will do our best to accommodate your request, subject to availability.
By booking a tour or activity with Hurghada Sunny Beach Tours, you agree to abide by the terms and conditions outlined in this refund policy.
If you have any questions or require further assistance regarding refunds, please don’t hesitate to contact us.
